Frequently Asked Questions

When the water comes depends on the area and on how much water there is. You can learn each day which area is being supplied, and when, from the municipality's Water and Sewerage department.

You need to come to the municipality and fill in the sewerage application form. After the staff of our Sewerage department have assessed the matter, the connection fee is paid at the municipality's cashier (Collections) office.

For a water tanker, come to the municipality or call the ALO 186 service line and leave your name, address and phone number.

To use the septic tanker service, come to the municipality and pay the service fee. When you come, the staff put you in the queue depending on how busy the tankers are.

Yes, all pest control treatment is carried out by the municipality. To use it, simply call the municipality on +90 (392) 223 19 01 or the Alo 186 service line and leave your name, surname, address and phone number.

You can also request treatment by e-mailing your name, surname, address, phone number and the problem to [email protected].

For a water meter to be installed the house must be completely finished; then you apply to our Technical / Construction department at the municipality. After our Water Works staff have inspected and approved the house, you pay the calculated fee at the cashier (Collections) office and your water meter is installed.

For an electricity approval letter the house must be completely finished; then you apply to our Technical / Construction department at the municipality. After our electricians have inspected and approved the house, the approval letter for electricity is issued.

You need to make an appointment with our Planning department by coming to the municipality or by phone. After the Planning department has inspected and approved the house, you pay 10% of your building permit fee at the cashier (Collections) office; your Certificate of Approval is then written and signed by the Mayor.

The file, signed and stamped (endorsed) by the Town Planning Department and the Chamber of Architects and Engineers, is brought to the municipality. Our Construction department processes the file; the fee is calculated (per m²) and paid. The file is then sent to the Lefkoşa Water Works; after the payment there, it returns to the municipality and the building permit is issued.

It depends on the area. You can reach our Planning department by coming to the municipality, by phone or by e-mail at [email protected] and get detailed information for your area.

The file, signed and stamped (endorsed) by the Town Planning Department and the Chamber of Architects and Engineers, comes to the municipality. Our Construction department prepares it and sends it to five public bodies (Police, Electricity, Water, Highways, Telephone Department) for their opinions. Once they approve, the fee is calculated here and paid at the cashier (Collections) office; an approval letter is then written and sent to the five bodies. After the five bodies have confirmed their approval, the municipality writes and issues the parcellation approval letter.

The file, signed and stamped (endorsed) by the Town Planning Department and the Chamber of Architects and Engineers, comes to the municipality, where our Construction department prepares it and calculates the fees. After the payment is made at the cashier (Collections) office, the file is stamped and handed to the owner.

It is enough to come to the municipality with a copy of your title deed. The deed number is checked on the computer. If there is no record, a file is opened together with a general declaration; once the declaration and the deed number are in the file, the tax is processed and calculated on the computer and paid at the cashier (Collections) office.

If you have no copy of the title deed, you can come to the municipality, fill in the necessary forms and complete your property tax with the help of our staff.

You can find out your property tax balance by coming to the municipality with a copy of your title deed, by phoning and giving your name, surname and deed number, or by sending your details to [email protected].

For mortgage and transfer procedures you can obtain a certificate that you have no property tax debt by coming to the municipality, with the help of the staff of our Property department.

For TRNC citizens: the Municipal Police department checks the identity card and issues a referral slip (for the tests).

For citizens of Turkey: the Municipal Police department checks the passport and issues a referral slip (for the tests) to those with a work permit.

The test results are then delivered to the municipality and, after the payment at the cashier (Collections) office, the Municipal Police department issues the health booklet.

The tests are renewed every six months.

You apply to our Municipal Police department at the municipality with your identity card and your lease, or a copy of the title deed if you own the property. If you have no tax debt to the municipality, the Municipal Police staff inspect whether the premises are suitable for the area and the business. If they are, the fee for the business licence is paid at the cashier (Collections) office and your licence is prepared and handed over. New businesses need Town Planning approval, as do existing ones whose name or function changes.

You apply to the Municipal Police department for a dog licence. The staff check that the dog's vaccinations for the year have been given; after the fee for one year is paid at the cashier (Collections) office, the licence is issued by the Municipal Police department.

You can complain about workers living on a building site by coming to the municipality, by phone or by e-mail at [email protected]. Following your complaint, the Municipal Police staff go to check the number of workers and the conditions there. The necessary eviction warning is given and, if it is ignored, the eviction is carried out as soon as possible under police supervision.

Yes, workshops and all business premises are inspected periodically by our Health department and our Municipal Police. If production or sale does not take place in proper and hygienic conditions, the goods are destroyed and a notice is served. If the notice is ignored, the premises may be closed.